Shadowrocket FAQ

First, make sure you’re searching for Shadowrocket, then open the specified App Store product page from the app verification guide. If the app isn’t available in your current region, check the country or region for the Apple Account used for Media & Purchases; it may differ from the account signed in elsewhere on your device. To change it, go to Settings, tap your Apple Account, then Media & Purchases, View Account, and Country/Region. Follow Apple’s instructions for any balance, subscriptions, and payment details. Availability depends on what the App Store currently shows. Don’t rely on search results alone to verify the app.

On the App Store product page, check these three details: the app name is Shadowrocket, the developer is Shadow Launch Technology Limited, and the page URL contains id932747118. Then compare the app icon with the official icon in this site’s header: a white background with a blue-purple outlined design. A similar name isn’t enough; verify the developer and app ID. Search ranking doesn’t prove an app’s identity. Before buying, review the price, compatibility, and App Store description. Once all three details match, buy and install from that product page.

A one-time app purchase is not a service plan. Buying Shadowrocket gives you the right to use the app; connecting requires your own existing subscription or server details. This site does not provide, sell, or recommend servers or subscriptions. The US storefront lists the price as $2.99; other storefronts show local currency, and the App Store page is the source of current pricing. Before importing anything, make sure you have your own connection details. An empty server list doesn’t mean the purchase failed, and you don’t need to pay again for the same app.

You can usually find Shadowrocket in your App Store purchase history or app list using the Apple Account you originally used, then tap the cloud icon to download it again. First, make sure the account signed in under Media & Purchases is the one that made the purchase, then check your purchase history. If the page still shows a price, don’t pay yet; verify the account, storefront, and product identity. Redownloading the app doesn’t restore all local settings. Save subscriptions, rules, and server details from your old device separately, then check what’s restored on the new one.

Shadowrocket is primarily used on iPhone and iPad. Mac, Apple TV, and Apple Vision are also listed in the compatibility section of the same App Store product page. Open the product page on your target device to check compatibility, system requirements, and purchase status; system requirements are always as listed on the App Store page. Check the page and your account to see whether purchases can be restored across devices or Family Sharing is available. This manual focuses mainly on iPhone and iPad; touch-based steps may not apply to other devices.

A server link usually describes one connection, such as a link beginning with ss://, vmess://, vless://, or trojan://. A subscription URL typically retrieves a refreshable server list. A configuration file may include rules, policies, and DNS settings. These serve different purposes; being copyable text doesn’t make them interchangeable. Identify the type of information you have and check that it’s in a format the app supports, then choose the corresponding import option. After importing a server list, check the active configuration too. Updating a subscription generally doesn’t update all rules and DNS settings.

First, make sure you copied the complete subscription URL—not an introduction page, sign-in page, or individual server link. Check for extra spaces, line breaks, or punctuation at either end. Then check whether your current network can reach the URL and whether the app reports a request failure, empty content, or an unsupported format. A URL that opens successfully may still return something other than a valid list, such as a login page or error message. Keep the original details and note the error, then ask the provider of your existing service to confirm the URL and format. Repeatedly pasting it won’t fix an invalid response format.

Make sure you updated the intended subscription group, not another entry with the same name. Then check whether the update completed and whether an error appeared. If the update succeeded but the name stayed the same, the remote list may simply be unchanged; compare the actual entries and connection parameters rather than relying on names. If the list is empty or has fewer entries after an update, keep any usable details you still have and check the subscription response and service status. Don’t delete the entire group right away. Finally, check which server is selected: updating the list and changing the current selection are separate things to verify.

Scan QR Code and clipboard import only enter connection details; they don’t verify that the remote service works. After importing, open the server entry and check the protocol, address, port, and authentication details. If the original details include TLS or other options, make sure those match too. A QR code may contain just one server, not a refreshable subscription, so the absence of a subscription group doesn’t necessarily indicate an error. Confirm the entry is complete, run Connectivity Test, and check actual access. Don’t disable security settings you need just to make a test pass.

Subscription URLs may contain tokens, and server details may include passwords, identifiers, or other credentials. Treat them as sensitive. Before asking for help, redact authentication details from the full URL, QR codes, and server fields. Share only the protocol, error message, steps that led to the issue, and any necessary non-sensitive settings. Logs may also contain visited domains and network details, so review them before sharing. Use clearly fake values such as example.com in public examples. If a real subscription URL has been exposed, use the management portal for your existing service to revoke or replace it, then update the details on your devices.